Frequently Asked Questions


1. How do I place an order on Pylexo?

To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to checkout, provide the necessary information, and complete the payment process. You will receive an order confirmation via email.

2. Can I make changes to my order after it has been placed

Once an order has been placed, it is difficult to make changes. However, please contact our customer service at [email protected], and we will do our best to assist you.

3. Can I track the status of my order?

Yes, you will receive a tracking number in your order confirmation email. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier’s website.


1. How long does shipping take?

Our standard shipping typically takes 4-8 business days for delivery. However, please note that shipping times may vary based on the chosen shipping method at checkout and the destination of the order.

2. How much does shipping cost?

We are pleased to offer free shipping on all orders. There are no additional charges for standard shipping within our shipping destinations. Enjoy the convenience of free shipping and have your items delivered right to your doorstep without any extra cost.

3. Do you ship internationally?

No, we currently only ship within the United States. We apologize for any inconvenience this may cause. Our shipping services are limited to domestic orders at this time. However, we are continuously exploring options to expand our shipping capabilities and reach customers worldwide in the future. Thank you for your understanding.

Return & Refund

1. What is your return policy?

We accept returns within 16 days of the delivery date. The item must be in its original condition and packaging. Certain restrictions may apply, so please review our Return Policy for detailed information.

2. How do I initiate a return?

To initiate a return, please contact our customer service at [email protected]. They will guide you through the return process and provide you with the necessary instructions.

3. How long does it take to receive a refund?

Refunds are typically processed within 8-10 business days after we receive the returned item. The exact timing may depend on your financial institution.

4. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please reach out to our customer service team at [email protected] within 48 hours of receiving the item. We will assist you in returning the product by providing a return label and instructions. Depending on your preference, we will either replace the product or issue a refund.


1. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Please contact our customer service at [email protected] as soon as possible to request a cancellation.

2. Will I be charged any fees for order cancellation?

If your order has not been shipped, there are usually no fees for cancellation. However, if the order has already been shipped, you may be subject to a restocking fee and responsible for return shipping costs. Please contact our customer service for more information.


1. What payment methods do you accept?

We accept various payment methods, including Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards for payment of orders on our Site. You can select your preferred payment method during the checkout process.

2. Is my payment information secure?

Yes, we take the security of your payment information seriously. We use industry-standard encryption technologies and comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to protect your sensitive data.

3. Do you store my payment information?

For your security, we do not store your complete payment information. Your payment details are securely transmitted to the payment processor for authorization and processing.